When you use our internet services, we collect the information needed to provide a reliable and personalized experience. This includes your account registration details, device and network information, service usage data, internet performance metrics, and payment information. In some cases, and in line with the law, we may also collect browsing history and application usage data to help us improve our service quality.
We use the information we collect to set up and maintain your internet service, solve technical issues, enhance service performance, prevent fraud, and stay in touch with you regarding your account. Usage data also helps us optimize the network and create better features. While we may use general, anonymous data for analysis and improvement, we do not sell your personal browsing history to third parties.
Protecting your personal information is a top priority. We use strong security measures such as encryption, firewalls, and strict access controls to prevent unauthorized access or misuse of your data. Our network is protected using industry-standard practices to ensure your information remains safe and secure.
To deliver a smooth and fair internet experience to all users, we apply reasonable network management practices. This may include temporarily prioritizing certain types of traffic during peak hours to maintain quality. However, we do not block or slow down any lawful content.
We only share your information with trusted third parties when it’s necessary for delivering your service, such as payment processors or as required by law. These partners are required to follow strict security and privacy policies. We do not sell or trade your personal data or browsing history to advertisers.
You can opt out of promotional messages at any time, while still receiving essential service updates. Through your account portal, you can review and update your personal information. If you have any questions or privacy-related concerns, you can contact our Data Protection Officer directly at example.com.
We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. We will notify you of any major changes through email or account notifications. By continuing to use our services after these updates, you accept the revised policy.
Need help? Our friendly support team is available 24/7 to assist you with anything related to your internet service. Whether you have questions about your connection, need help with installation or troubleshooting, or want to explore upgrade options, we're always here to keep you connected and online without hassle.